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WFM Specialist Mark Stacey

Rethinking Workforce Management

For years, managing a workforce has meant juggling spreadsheets, guessing staffing needs, and reacting to issues once they’ve already impacted the business. But what if Workforce Management (WFM) could be transformed into a strategic, data-powered function, one that drives business outcomes and supports employees with the flexibility and transparency they now expect?

At ModusForce, we believe it can. With Dayforce, the modern all-in-one HCM platform, workforce management stops being a heavy operational burden and becomes a competitive advantage. Through powerful forecasting, intelligent scheduling, and integrated data analytics, Dayforce helps businesses not just survive but thrive.

Here’s how...

Smarter Forecasting: Turn Historical Data into Strategic Insight

Great planning starts with great forecasting. Whether you're running retail stores, hospitality venues, or logistics operations, Dayforce’s forecasting tools allow businesses to transform historical data into forward-looking, actionable insight.

Rather than relying on guesswork or fixed patterns, Dayforce leverages multiple forecasting engines and methodologies to fit different operational models. Whether you have seasonal peaks, local events, or unpredictable surges, the platform dynamically models future demand using past performance and known business drivers.

Best of all, this isn’t a one-way system. Front-line teams can edit forecasts, flag anomalies in real-time, and bring human intelligence into the equation. This collaborative forecasting process builds accuracy and accountability, reducing both overstaffing and understaffing risks. The result? Managers plan smarter, teams are more prepared, and the business can pivot with agility.

Budgeting With Visibility and Precision

Budgeting for labour is often one of the most time-consuming and uncertain tasks for any business leader. Dayforce changes that.

The platform takes key performance indicators (KPIs) and standard minute values (SMVs) which are often hidden in spreadsheets or disconnected tools and brings them into a single, visual and interactive interface. Using Dayforce’s built-in forecast engines, businesses can accurately derive future labour demand from these operational drivers.

Now, store managers and operations leaders no longer need to reconcile disconnected systems. From the head office to the shop floor, everyone can see how labour budgets align with business goals and real-time demand. The budgeting process becomes a proactive exercise rather than a backward-looking chore.

Labour Deployment: Aligning the Right People, at the Right Time

How often are colleagues scheduled without the necessary qualifications? Or coverage planned without considering key needs like first aiders or shift leaders?

With Dayforce, forecasted labour demand is visualised in an intuitive graph. This provides a clear picture of exactly what coverage is needed and when. But it doesn’t stop at numbers, the system also accounts for specialist requirements such as key holders, skilled workers, or compliance-related roles.

This visibility empowers operations teams to spot over and under-coverage instantly and make adjustments that better reflect the forecasted need. Even better, it provides a data-backed foundation for recruitment planning identifying gaps that should shape hiring or training strategies.

With this level of insight, businesses avoid costly missteps and can plan for both the short and long term more effectively.

Effortless Scheduling That Delivers Flexibility and Control

One of the most tangible benefits of modern workforce management is intelligent scheduling and Dayforce delivers this in spades.

Schedules can be automatically created and mapped to demand in seconds, optimising not only for coverage but also for compliance, availability, and employee preferences. This saves hours of manual work each week and increases fairness across the board.

Once schedules are generated, Dayforce calculates coverage and efficiency scores that provide invaluable management information (MI). This enables data-led conversations about productivity, resource allocation, and service delivery.

And in today’s world of hybrid and flexible working, employee empowerment is key. Dayforce includes features like shift bidding and swapping, all accessible via mobile. This flexibility increases satisfaction and reduces absenteeism, while giving managers more tools to manage change without disruption.

From Insight to Action: Real-Time MI That Drives Business Performance

The magic of Dayforce’s WFM suite isn’t just in what it does, it’s in how all the elements come together.

Because all data resides in a single system, everything from hours worked, labour cost, demand patterns, and employee feedback can be reported and analysed in real time. This creates a continuous loop of insight and action, enabling managers to make better decisions and course correct instantly.

Whether you’re running a single site or an international business, Dayforce makes it easy to track performance across locations, respond to local issues, and scale best practices. It takes the guesswork out of workforce management and turns it into a data-led discipline.

Why Modusforce?

At ModusForce, we specialise in deploying Workforce Management solutions using Dayforce — but just as important, we’re practitioners. Our team includes former operations leaders, heads of HR and WFM, and data analysts. We've walked in your shoes and understand the operational, cultural, and technical challenges that come with workforce transformation.

Our deep experience in budgeting, forecasting, and modelling enables us to tailor solutions that aren’t just technically sound, but operationally effective. Whether you’re aiming to reduce labour costs, improve employee satisfaction, or increase compliance, we know how to configure Dayforce to deliver value fast.

Even better, we take the “work” out of workforce transformation. From discovery to deployment, we partner with you to ensure Dayforce is set up to meet your unique business needs and your teams are ready to make the most of it from day one.